Refund Policy
How refunds work for anything you buy for Aletheia, such as a founders pack.
Last updated November 2026
- Changed your mind? You get a full refund within 14 days, as long as you haven't claimed the pack in the game yet.
- Once it's claimed, or after 14 days, purchases aren't refunded, except where the law says they must be.
- Something went wrong (charged twice, nothing arrived)? We'll always fix it or refund it.
14 days, if you haven't claimed it
After you buy something, it waits on your account until you claim it in the game. Until you claim it, you can ask for a full refund for any reason within 14 days of buying it.
After you claim it
Claiming a purchase delivers it to your account straight away. When you buy, you agree that delivery starts as soon as you claim it, and that once it has, the purchase can no longer be cancelled. After that (or once the 14 days are up), purchases aren't refundable, except where the law requires a refund.
EU, EEA and UK buyers: you normally have 14 days to cancel a purchase. For digital content, that right ends once delivery starts with your agreement, which happens when you claim it. Until you claim it, you keep the full 14 days.
When something goes wrong
If you were charged more than once, were charged but got nothing, or what you got isn't what was described, email us and we'll put it right or refund you, whatever the timing.
How to ask
Email [[CONTACT_EMAIL]] from the email address you paid with, and include your game username and the date of purchase. Refunds go back to the card or account you paid with, through Stripe, and usually show up within 5 to 10 business days. A refunded purchase is removed from your account.
Chargebacks
Please email us before disputing a payment with your bank. We answer refund requests quickly. If a payment is disputed, we may remove what was bought and suspend the account while it's sorted out, as our Terms explain.
If Aletheia closes
We'll give at least 30 days' notice in the game and on the website before closing Aletheia for good. Purchases made in the 14 days before the notice, and any you haven't claimed, will be refunded if you ask. Older purchases aren't refunded, except where the law requires.